Return form
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To return (a part of) your order, you must follow these steps:
- Register your return via the online return form.
- Pack the items well, preferably in the original packaging. In this way the chance of damage is minimized and we can process the return faster. Do you no longer have the original packaging? Then we look at the condition of the returned items and determine on that basis what the possible value reduction is.
- After completing the return form you will receive an e-mail from us with further return instructions. Please note: you have to choose your own delivery service and you have to pay the return costs yourself! Make sure that the order number and the right address details are always legible.
- Send the package back with your chosen carrier.
- After receiving your return we will check it and after approval it will be processed as soon as possible, but within 14 days at the latest.
Warranty and repair
For all items you buy from us, the legal warranty applies. Legal warranty means that a product is or should be what the consumer can reasonably expect from it. For some products there is also an additional warranty. This (factory) warranty does not affect the legal warranty. Click here to learn more about our warranty and our warranty policy.
Please note:
- Order number: 9 digit number starting with an 'S'. This number can be found on the order confirmation (not the invoice number).
- Order date: the date the order was placed (not the invoice date). This number can also be found on the order confirmation.
Can we help you with anything else?
At Ventilationland, we think it is important that we can always be reached and answer your questions as quickly as possible. Therefore, you can reach us in several ways, including via chat or WhatsApp. We are happy to help!
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