Customer service
Warranty & repair
Here you will find answers to the most frequently asked questions on the subject of warranty. Is your question not listed here or would you like more information on something? Then get in touch with us!
When you make a purchase from Ventilationland, you are always entitled to a good product. If your purchased product breaks down or stops working within the warranty period, you are entitled to a good working product.
In the overview of the specifications of each product, you can see how much warranty is provided. The legal guarantee period starts from the date of purchase.
Pack the items as well and securely as possible, preferably in the original packaging and make sure that the packaging is properly sealed everywhere (e.g. via tape). This way, the risk of damage is minimised and we can process the return faster.
In many cases, the manufacturer investigates the product, so we depend on the time they take to do so. We aim to resolve this as soon as possible.
No, it is not possible to get a loan product.
If you have a complaint, please let us know via our contact form. We will do our utmost to resolve your complaint and, if necessary, take internal steps so that you or other customers do not face any problems. You will receive a substantive response to your query as soon as possible.
That's annoying! Please contact our customer service via info@ventilationland.co.uk . They will help you with a suitable solution as soon as possible.
Is your question not listed here? Please contact our customer service and we will be happy to help you! You can reach us via chat and WhatsApp, among others.
Can we help you with anything else?
At Ventilationland, we think it is important that we can always be reached and answer your questions as quickly as possible. Therefore, you can reach us in several ways, including via chat or WhatsApp. We are happy to help!
Chat with us
Answer within 5 minutes
Send a WhatsApp
Available from 07:30 - 16:00
Send an e-mail
Response within 1 working day
Contact form
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