Customer service
Returns & cancellation
Here you will find answers to the most frequently asked questions related to returning and/or cancelling an order. For example, you can find out how you can easily and quickly return products. Is your question not listed here or would you like more information about something? Please contact us!
What a pity! Returns are possible of course. We want you to be satisfied. You have 100 days to change your mind, so you can renounce (part of) your purchase within that time. You are responsible for the cost of your return. What does a return cost? That depends on carrier you send the package back to. You are free to choose a carrier of your choice.
Returns are easy and quick via your own account. You do not have a Ventilationland account and placed an order with a guest account? Then click here to quickly and easily create your own account.
Please note you must create a return request or your return will not be processed. An email with the return address and correct instructions will be sent to you after making the return request.
It is important that our company name and Salesupply returns is written on the shipping label in order to successfully process your return. We also kindly ask you to pack your return with care and as securely as possible, if possible, in the original packaging and please remove the old label (transport to you).
If you have any questions about returning a package to Ventilationland, you can email us at [email protected].
Returns are easy and quick via your own account. You do not have a Ventilationland account and placed an order with a guest account? Then click here to quickly and easily create your own account.
Please note you must create a return request or your return will not be processed. An email with the return address and correct instructions will be sent to you after making the return request.
It is important that our company name and Salesupply returns is written on the shipping label in order to successfully process your return. We also kindly ask you to pack your return with care and as securely as possible, if possible, in the original packaging and please remove the old label (transport to you).
If you have any questions about returning a package to Ventilationland, you can email us at [email protected].
Yes, this is possible. You are free to choose a carrier of your choice to return your parcel.
If you have any questions about returning a package to Ventilationland, you can email us at [email protected].
Would you like to return an order to us? You are free to choose a carrier of your choice.
Below you will find the address that the parcel can be shipped back to.
Ventilationland @ Salesupply Returns
Unit 1, Station Court, Station Lane
Hethersett NR9 3AY
United Kingdom
Please make sure that the address on the parcel is displayed as above and that the RMA number is clearly visible on the package.
Below you will find the address that the parcel can be shipped back to.
Ventilationland @ Salesupply Returns
Unit 1, Station Court, Station Lane
Hethersett NR9 3AY
United Kingdom
Please make sure that the address on the parcel is displayed as above and that the RMA number is clearly visible on the package.
We are sorry! this is obviously not our intention. In this case, please contact our customer service team at [email protected]. They will be happy to help you so that you get the right product as soon as possible.
That's annoying! Please contact our customer service via [email protected]. They will help you with a suitable solution as soon as possible.
No, at Ventilationland returns are not free of charge. You are responsible for the cost of your return. What does a return cost? That depends on carrier you send the package back to. You are free to choose a carrier of your choice.
Below you will find the address that the parcel can be shipped back to.
Ventilationland @ Salesupply Returns
Unit 1, Station Court, Station Lane
Hethersett NR9 3AY
United Kingdom
Please make sure that the address on the parcel is displayed as above and that the RMA number is clearly visible on the package.
If you have any questions about returning a package to Ventilationland, you can email us at [email protected].
Below you will find the address that the parcel can be shipped back to.
Ventilationland @ Salesupply Returns
Unit 1, Station Court, Station Lane
Hethersett NR9 3AY
United Kingdom
Please make sure that the address on the parcel is displayed as above and that the RMA number is clearly visible on the package.
If you have any questions about returning a package to Ventilationland, you can email us at [email protected].
You can find our return conditions here.
In most cases, you will receive the purchase price back into your account within two weeks. Our returns department checks whether your return complies with our return conditions. If it does not, it may take longer. In the case of a guarantee request, a different procedure applies. Please contact our customer service department via [email protected]
No, this is not possible. If you have bought an all-in-one package, for example, you will have to return it in its entirety.
You have up to 90 days to return an order.
Returned materials must be accepted by quality control. Only approved and thus resalable materials will be credited.
The item must be packed in such a way that it comes through transport undamaged. It is best to use the original packaging. If this is not possible, consider using bubble wrap or styrofoam.
You choose a carrier where you want to return your parcel. So it depends on each carrier how you can see the status.
Our returns are assessed for new condition upon receipt. You may test the item as you would in a shop, in accordance with European legislation. This means that you may view and test the item without assembling it, as you would not do in a shop. Your return may be rejected for one of the following reasons:
If your item is rejected by us, we will be forced to apply a reduction in value. You will be informed of this, after which you can contact our customer service department at [email protected]. They will help you find a suitable solution as quickly as possible.
Should you nevertheless wish to cancel or return your order, we will refund the purchase amount to you within 14 days after you have informed us. If there are traces of use on the goods, then there may be a reduction in value.
An order can only be cancelled if your parcel has not yet left our warehouse. Our warehouse is hard at work, so if you want to cancel your order, please contact us at [email protected] and include your order number. You could contact us via the chat or whatsapp as well. Is your parcel already on its way? Then you can return it via your chosen delivery service.
Contact our customer service team at [email protected]. They will help you with a suitable solution as soon as possible.
Is your question not listed here? please contact our customer service and we will be happy to help you! You can reach us via chat and WhatsApp, among others.
Can we help you with anything else?
At Ventilationland, we think it is important that we can always be reached and answer your questions as quickly as possible. Therefore, you can reach us in several ways, including via chat or WhatsApp. We are happy to help!