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Returns

Below you will find an overview of the most frequently asked questions about returns. Can't find the answer to your question? Please contact our customer service. We will be happy to help you.

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I want to return my purchase, is this possible?

What a pity! Returns are possible of course. We want you to be satisfied, so you can return your order to us free of charge. You have 90 days to change your mind, so you can renounce (part of) your purchase within that time. Look at the return page on the website for the procedure.

I received the wrong product, what now?

Sorry! We are very sorry, we didn't mean to do this. In this case, please contact our customer service. They will be happy to help you so that you get the right product as soon as possible.

Can I exchange a product?

Unfortunately this is not possible. Would you like a different product? Then you can return your product free of charge and place a new order yourself.

Can I return everything?

I'm sure you understand that we are unable to return some products and services. These include:
• Custom made products such as grids or products with a mixed colour choice, these are non-stock items manufactured to order in accordance with customers' specific requirements and are therefore not eligible as returns
• Vouchers/coupon codes

What are the return conditions?

You can register your return within 90 days after you have received your order. After that you have another 14 days to return the product free of charge. We find it important to receive the product in its original condition and undamaged, so we can make someone else happy! Therefore, please look at the product as you would in the shop and pack the product carefully before returning it. Check this page for further return conditions.

How soon will I be refunded?

Should you nevertheless wish to cancel or return your order, we will refund the purchase amount to you within 14 days after you have informed us. If there are traces of use on the goods, then there may be a reduction in value.

My delivered product is broken, what now?

That's annoying! Please contact our customer service, they will help you as soon as possible with a suitable solution.


Take a look at the questions about:

ordering paying delivery technical questions general questions

Take a look at the questions about:

ordering
paying
delivery
technical questions
general questions
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