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Cancellation policy

Consumers have a fourteen-day right of withdrawal. The right of withdrawal does not apply to entrepreneurs.

Right of withdrawal

Despite all the care and attention we give to our products and shipping, it may be that you are not satisfied with your order for whatever reason.
You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party designated by you, other than the carrier and indicated by you acquires physical possession of the goods. In order to exercise the right of revocation, you must inform us (Ventilationland) by means of an unequivocal declaration (e.g. in writing, by post, fax or email to info@ventilationland.co.uk) of your decision to revoke this contract. You may use the attached sample revocation form for this purpose, but this is not mandatory. You may also electronically complete and submit the model withdrawal form or other clear statement on our website https://www.ventilationland.co.uk. If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a revocation.

In order to comply with the revocation period, it is sufficient to send your communication concerning your exercise of the right of revocation before the revocation period has expired.

Exclusion of the legal right of revocation

The right to cancel does not exist for contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.

Consequences of the revocation

If you revoke the contract, you will receive back from us all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us) immediately and in any event no later than 14 days after we have been informed of your decision to revoke the contract. If you only return part of your order, the delivery costs will not be refunded. We will refund you by the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged any fee for such refund. We may wait for a refund until we have received the goods back, or you have proved that you have returned the goods, whichever comes first.
You must return or hand over the goods to us immediately, but in any event no later than 14 days after the day on which you notified us of your decision to withdraw from the contract. You are on time if you return the goods before the period of 14 days has expired. You can read more information about this in our general terms and conditions.

The direct costs of returning the goods will be at our expense when you go through the steps of the return process.
If you wish to return something on your own initiative, the direct costs of returning it are at your own expense.

You shall only be liable for any reduction in the value of the goods resulting from the use of the goods which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Voluntary extended cooling off period up to 90 days after receipt of goods

Irrespective of your statutory right of revocation, we grant you a voluntary right of return of 90 days from receipt of goods. With this right of return, you can also withdraw from the contract after the 14-day cancellation period (see cancellation policy above) by notifying us of the return within 90 days of receipt (period begins on the day after receipt of the goods). In the event of a return, you can also electronically fill out and submit the sample revocation form or other clear declaration on our website https://www.ventilationland.co.uk. If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a revocation.

Please only return items in their complete original packaging.

Punctual dispatch is sufficient to meet the deadline. However, a prerequisite for exercising the voluntary right of return is that you return the goods complete, in their original condition, undamaged and without damage in the original sales packaging, together with any instructions and - if available - with an undamaged seal. If these requirements are not met, the return of the goods can be refused. Alternatively, as in the case of the statutory right of withdrawal, compensation for loss of value may be demanded in the case of the voluntary 90-day right of return, provided that the loss of value is due to handling of the goods which was not necessary for testing the nature, properties and functioning of the goods. Until the expiry of the period for the statutory right of revocation, only the statutory conditions listed there shall apply. The voluntary right of return does not limit your statutory warranty rights.

The return address

You will receive the return address (response number) digitally after completing the online return form.
Do not forget that you always need to fill in the online return form or European model revocation form.

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